Return & Refund Policy

We want every order to go smoothly. But if something isn’t right, here’s exactly what to do.

Same Day Return Request

If you want to return your order, you need to let us know on the same day it arrives. We can’t accept return requests after that. So as soon as your order lands and something feels off — reach out to us right away.

How to Contact Us for a Return

Send an email to walkways.pk@gmail.com and include:

• A photo of your delivery slip
• Clear photos of the product
• Your reason for returning

We read every return request carefully. Your feedback genuinely helps us do better for the next customer.

What We Accept

The product has to be unused. If it’s been worn even once, we won’t be able to take it back. It should also be in its original packaging. We’re pretty straightforward about this — unused means unused.

How to Return

You’ll need to bring or send the product to our warehouse in Karachi yourself. We don’t offer pickup for returns, so please keep that in mind before requesting one.

Your Refund

Once we receive the product and check it, your refund will be processed within 7 working days. It goes back through the same payment method you used when you ordered.

Exchanges

Yes, we do exchanges — but only for a product at the same price. If you bought something for Rs. 3,000, you can exchange it for another Rs. 3,000 product. You can’t top up and switch to something more expensive.

There’s also a flat Rs. 500 exchange fee, and delivery charges on top of that are yours to cover. Honestly, the best way to avoid all of this is to go through the photos and details carefully before you order. We put everything up there for a reason.